Privacy Policy

Last updated: 30 August 2026

Property Views respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it and your rights in relation to your personal data.

Who we are

Property Views provides independent property viewing and practical building advice to people considering purchasing residential property.

For the purposes of UK data protection law, Property Views is responsible for the personal information collected through this website and through enquiries, bookings and the delivery of our services.

Website: www.propertyviews.co.uk

Email: peter@propertyviews.co.uk

Information we may collect

When you contact us, make an enquiry or book a Property Views service, we may collect information including:

  • Your name

  • Email address

  • Telephone number

  • Property address or property listing details

  • Viewing date and time

  • Information you provide about the property or your proposed purchase

  • Details relating to your booking and payment

  • Correspondence between you and Property Views

We may also receive basic technical information when you use our website, such as your IP address, browser type, device information and website usage information, where this is collected by Squarespace or our website analytics tools.

How we use your information

We may use your personal information to:

  • Respond to enquiries

  • Arrange and manage property viewing appointments

  • Provide our property viewing consultation services

  • Contact you regarding your booking

  • Process or administer payments

  • Maintain appropriate business and accounting records

  • Improve our website and services

  • Deal with questions, complaints or disputes

  • Comply with legal, tax or regulatory requirements

We will only use your personal information where we have a lawful reason to do so.

Depending on the circumstances, this may include:

Contract – where using your information is necessary to provide a service you have requested or booked.

Legitimate interests – where it is reasonably necessary for operating and protecting our business, responding to enquiries and improving our services, provided those interests do not override your rights.

Legal obligation – where we are required to retain or use information to comply with the law.

Consent – where you have specifically agreed to a particular use of your information.

Payments

Payments may be processed through third-party payment providers.

Property Views does not normally receive or store your complete debit or credit card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.

Sharing your information

We do not sell your personal information.

We may share limited information with trusted service providers where necessary to operate our business, including:

  • Website hosting and website management providers such as Squarespace

  • Payment processing providers

  • Email and communications providers

  • Accountants or professional advisers

  • IT or administrative service providers

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

Service providers are only given information where reasonably necessary for the service they provide.

How long we keep your information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.

General enquiries that do not result in a booking may be deleted when they are no longer required.

Information relating to completed bookings, payments and business transactions may be retained for longer where required for accounting, tax, insurance or legal purposes.

Cookies and website information

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to operate correctly. Other cookies, such as analytics or performance cookies, may help us understand how visitors use the website.

Where required, visitors will be given the opportunity to accept or reject non-essential cookies.

Further information can be provided in our separate Cookie Policy.

Marketing

We will not send you marketing communications unless we have an appropriate lawful basis to do so.

Where marketing is based on your consent, you can withdraw that consent at any time.

You may also ask us to stop sending marketing communications at any time by contacting us.

Security

We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how we use your information

  • Object to certain uses of your personal information

  • Ask for certain information to be transferred to you or another organisation

  • Withdraw consent where we rely on consent to process your information

If you would like to exercise any of these rights, please contact Property Views using the contact details above.

Complaints

If you have concerns about how Property Views handles your personal information, please contact us first and we will try to resolve the matter.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information is available at www.ico.org.uk.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

The latest version will always be published on this website.